Privacy Policy

1. Introduction

URBAN NEST is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices for collecting, using, and safeguarding your data when you use our website and services. By using our platform, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Data

We use your information for the following purposes:

• •Providing and maintaining our PG accommodation services, including processing bookings and transactions
• •Sending important notifications regarding your bookings, payments, and account updates
• •Improving and optimizing our services based on user feedback and usage patterns
• •Protecting against fraud and maintaining the security of our platform
• •Personalizing your experience and providing relevant recommendations
• •Complying with legal obligations and regulatory requirements

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• •With PG owners and property managers to facilitate bookings and services
• •With payment processors and financial institutions for transaction processing
• •With service providers who assist us in operating our platform
• •When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data centers and infrastructure

6. Your Rights

You have the following rights regarding your personal information:

• Right to access and review your personal data
• Right to correct or update inaccurate information
• Right to request deletion of your personal data
• Right to object to or restrict processing
• Right to data portability
• Right to withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our Privacy Policy, wish to exercise your rights, or need assistance with data-related matters, please don't hesitate to reach out to us.